TERMS AND CONDITIONS

UK INDUSTRIAL TRAINING SERVICES

These Terms and Conditions ("Terms") govern your use of the website located at https://ukindustrialtraining.co.uk/ (the "Website") and the training services provided by UK INDUSTRIAL TRAINING SERVICES ("Company," "we," "our," or "us").

By accessing our Website, booking training, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. About Us

UK INDUSTRIAL TRAINING SERVICES provides forklift, plant machinery, warehouse equipment, workplace safety, and related operator training services.

Company Details

Registered Company Name: UK INDUSTRIAL TRAINING SERVICES

Contact Email: Bookings@ukindustrialtraining.co.uk

Contact Telephone: +44 07397377376

2. Services

We provide training, assessments, certification, consultancy, and related services for individuals and businesses.

We reserve the right to:

  • Modify or update training courses
  • Change course content where necessary
  • Substitute trainers with suitably qualified personnel
  • Refuse service where safety, legal, or operational concerns exist

Successful completion of training does not guarantee employment, licensing approval, or certification by third-party organisations.

3. Training Bookings

Individual Bookings

When booking a course, you agree that:

  • All information provided is accurate and complete.
  • You meet any stated course prerequisites.
  • You are physically capable of participating in the training.

Employer Bookings

Where an employer books training on behalf of employees:

  • The employer confirms it has authority to provide participant information.
  • The employer is responsible for ensuring participants meet course requirements.
  • The employer remains responsible for payment unless otherwise agreed in writing.

4. Course Fees and Payment

All fees are displayed in GBP (£) unless stated otherwise.

Payment terms may include:

  • Full payment at booking
  • Deposit payments
  • Invoice payment terms for approved business customers

Unless otherwise agreed:

  • Invoices are payable within 30 days.
  • Late payments may incur statutory interest and debt recovery costs.
  • Certificates may be withheld until full payment is received.

All prices are subject to applicable taxes.

5. Cancellation and Rescheduling

Customer Cancellations

Unless otherwise agreed:

Notice Period Refund
More than 14 days before course 100% refund
7–14 days before course 50% refund
Less than 7 days before course No refund

You may request to reschedule a course subject to availability.

Non-Attendance

  • Loss of course fees
  • Requirement to rebook at full cost

Company Cancellations

We reserve the right to cancel or reschedule training due to:

  • Instructor illness
  • Equipment failure
  • Severe weather
  • Safety concerns
  • Circumstances beyond our reasonable control

Where we cancel a course, you will be offered either:

  • A replacement date, or
  • A full refund of fees paid

Our liability is limited to the training fees paid.

6. Participant Responsibilities

All participants must:

  • Follow trainer instructions at all times
  • Comply with health and safety requirements
  • Use equipment responsibly
  • Wear appropriate personal protective equipment (PPE)
  • Refrain from unsafe, disruptive, abusive, or unlawful behaviour

We reserve the right to remove any participant whose conduct creates a safety risk.

No refund will be provided where removal results from participant misconduct.

7. Fitness for Training

Participants are responsible for ensuring they are medically fit to operate machinery and participate in training activities.

Participants must disclose any condition that may affect safety, including but not limited to:

  • Significant visual impairment
  • Mobility limitations
  • Medical conditions affecting concentration or reaction times
  • Medication that may impair operation of machinery

We may refuse participation where safety could be compromised.

8. Certification

Certificates are issued only where:

  • Training requirements are completed
  • Assessment standards are met
  • Fees have been paid in full

The Company reserves the right not to issue certification where competency standards have not been achieved.

Certificates remain the property of the Company until issued.

Replacement certificates may incur an administration fee.

9. Health and Safety

Safety is our highest operational priority.

Participants must:

  • Comply with all site rules
  • Report accidents immediately
  • Follow emergency procedures
  • Use machinery only when authorised

The Company reserves the right to suspend or terminate training where safety requirements are not met.

10. Website Use

You agree not to:

  • Use the Website unlawfully
  • Attempt to gain unauthorised access to systems
  • Upload malicious software or code
  • Interfere with Website functionality
  • Copy or reproduce Website content without permission

We may suspend access to users who breach these Terms.

11. Intellectual Property

All Website content, including:

  • Text
  • Images
  • Logos
  • Training materials
  • Course documentation
  • Videos
  • Downloads

is owned by or licensed to the Company and protected by intellectual property laws.

You may not:

  • Copy
  • Distribute
  • Reproduce
  • Modify
  • Commercially exploit

any content without written permission.

12. Data Protection

We process personal information in accordance with our Privacy Policy.

By using our Website and services, you acknowledge that personal data may be collected and processed for:

  • Booking administration
  • Training delivery
  • Certification management
  • Legal compliance
  • Customer support

Please refer to our Privacy Policy for further information.

13. Limitation of Liability

To the fullest extent permitted by law:

The Company shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profit
  • Loss of business
  • Loss of contracts
  • Loss of opportunity

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot legally be excluded

Where liability cannot be excluded, our maximum liability shall not exceed the fees paid for the relevant training service.

14. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Fire
  • Flood
  • Industrial disputes
  • Government restrictions
  • Power outages
  • Equipment failures
  • Public health emergencies

15. Third-Party Links

Our Website may contain links to third-party websites.

We do not control or endorse third-party content and accept no responsibility for:

  • Website content
  • Security
  • Privacy practices
  • Availability

Use of third-party websites is at your own risk.

16. Complaints

Complaints should be submitted in writing to:

[Company Name]
[Address]
Email: [Email Address]

We aim to acknowledge complaints within 5 business days and resolve them as promptly as possible.

17. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on the Website with a revised effective date.

Continued use of the Website or services after changes are published constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

UK INDUSTRIAL TRAINING SERVICES
Email: Bookings@ukindustrialtraining.co.uk
Telephone: +44 07397377376

By using this Website or booking training services, you confirm that you have read, understood, and agree to these Terms and Conditions.