UK INDUSTRIAL TRAINING SERVICES ("we," "us," or "our") is committed to protecting the privacy and security of our customers, trainees, website visitors, and business partners.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, services, training programs, and related business activities.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

[Company Name] provides forklift operator training, machinery operator certification, workplace safety training, equipment assessments, and related services.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

When you:

• Request a quote
• Enroll in a training course
• Contact us
• Subscribe to newsletters
• Complete forms on our website
• Make payments

We may collect:

• Full name
• Company name
• Job title
• Email address
• Phone number
• Postal address
• Training history
• Certification details
• Billing information
• Payment information (processed securely through third-party providers)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Referring website
• Pages visited
• Date and time of access

This information helps us improve website performance and user experience.

C. Training and Certification Records

For participants enrolled in training programs, we may collect:

• Attendance records
• Assessment results
• Practical evaluation records
• Certification status
• Course completion information
• Employer information (when applicable)

3. How We Use Your Information

We use personal information to:

• Deliver training services
• Manage course registrations
• Verify trainee identity
• Issue certificates and records
• Process payments
• Respond to inquiries
• Provide customer support
• Schedule training sessions
• Improve our services
• Maintain legal and regulatory compliance
• Prevent fraud and unauthorized activity
• Send important service-related communications

Where permitted by law, we may also send marketing communications regarding our services, promotions, and training opportunities.

4. Legal Basis for Processing (UK/EU GDPR)

Where applicable, we process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent
• Protection of vital interests

You may withdraw consent at any time where consent is the basis of processing.

5. Sharing of Information

We do not sell personal information.

We may share information with:

Service Providers

Third parties that assist us with:

• Website hosting
• Payment processing
• Email communications
• Customer relationship management
• Cloud storage
• IT support

Employers

Where training is arranged by an employer, we may provide:

• Attendance status
• Assessment outcomes
• Certification records

Legal Authorities

We may disclose information when required by:

• Law
• Court order
• Regulatory authority
• Government agency

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

Our website may use:

• Essential cookies
• Analytics cookies
• Functional cookies
• Marketing cookies

Cookies help us:

• Operate the website
• Analyze website traffic
• Improve user experience
• Measure marketing effectiveness

You can control cookies through your browser settings.

Where required by law, we obtain consent before placing non-essential cookies.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain training records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Training and certification records may be retained for extended periods where required by industry standards, regulatory requirements, insurance obligations, or customer requests.

When information is no longer required, it will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include:

• Encryption
• Secure servers
• Access controls
• Employee confidentiality obligations
• Security monitoring

No system is completely secure; however, we continuously work to safeguard information.

9. International Data Transfers

Your information may be stored or processed in countries outside your country of residence.

Where international transfers occur, we take appropriate safeguards to ensure personal information remains protected in accordance with applicable privacy laws.

10. Your Privacy Rights

Depending on your location, you may have rights including:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

Requests may be submitted using the contact details provided below.

11. Marketing Communications

If you subscribe to marketing communications, we may send information regarding:

• Upcoming training courses
• Certification renewals
• Safety updates
• Promotions
• Company news

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Service-related communications may still be sent when necessary.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review their privacy policies separately.

13. Children's Privacy

Our services are intended for individuals who meet the minimum legal age requirements for workplace training and certification.

We do not knowingly collect personal information from children under the age of 16 without appropriate consent and legal authorization.

14. CCTV, Training Photos, and Media

Where training is conducted at our facilities or customer sites, CCTV, photographs, or video recordings may be used for:

• Safety monitoring
• Training verification
• Quality assurance
• Marketing purposes (only with consent where required)

Individuals may request additional information regarding the use of such recordings.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date. Significant changes may be communicated through additional notices where required by law.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

UK INDUSTRIAL TRAINING SERVICE
Email: Bookings@ukindustrialtraining.co.uk
Phone: +44 07397377376

If you are located in the UK, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.